FAQ
My account
How do I create a customer account?
Click on the front page to "Rekist Write" and follow the display instructions. When you log in to your account, you will see your order history, you can change your password and shipping address, manage the newsletter order and manage returns. All customer account customers will automatically receive a Zion newsletter in their email unless you define their customer account management panel.
Do you give up my personal information to third parties?
The information that the customer will give to Zio will never be distributed or sold to third parties.
How can I update my information on the customer account?
Click on the front page to "Log". Once you log in to your account, you can update your customer information.
Newsletter
How do I order Zion's newsletter?
At the bottom of the front page is a form that allows you to subscribe to our newsletter in your email. After your order, you will receive an email confirmation that you will receive the latest news and Dress tips, invitations to loyalty bridges and shopping bridges.
How can I cancel the newsletter order?
You can cancel the newsletter from the Customer Account Management Panel via the "Login" link under "Newsletter Subscript" or alternatively from the newsletter you receive.
My order
How do I make an order?
After finding your favorite in our selection, choose color and size. You can then add the product to the cart. Now you can continue shopping. To finish your order, click on the shopping cart link at the top and go to checkout.
Do I have to create a customer account to order products?
No, products can also be ordered without registration.
Can I edit or cancel my order?
To edit or cancel your order, please contact Zio as soon as possible by phone (+358) 040 558 1064 or by email info@zio.fi.
How can I be sure my order has been confirmed?
You will receive an order confirmation on your order. You can also check the status of your order in the “Account” section.
I have trouble placing an order, what do I do?
Contact Zion Customer Service either by phone (+358) 040 558 1064 or by email info@zio.fi.
The product I want is out of stock. Is the product available later?
We can order some products in the middle of the season. By sending us an email to info@zio.fi we will do our best to fulfill your wishes!
PAYMENT
Is the payment payment on the pages safe?
Payment transmission of our online store is done by Paytrail Oyj in cooperation with banks and financial institutions. All data transfers and money transactions are SSL-grabbed, so your information will remain confidential. For more information on the safety of payment methods, see this link: https://www.paytrail.com/kuluttajille
What payment methods are available in your online store?
Most credit and debit cards, online payment from a bank or invoice, and installment such as Klarna are the payment methods.
Delivery
What are delivery times and fees?
The products will be delivered to the nearest post office as a mail package. Delivery to Finland usually takes about 1-4 working days. Shipping costs for orders less than € 100 are € 5 -10. Over € 100 orders will be delivered without shipping. Shipping expenses abroad starts from 25 €.
Can I pick up my order from Zion's store?
Yes you can. When you purchase, select the pick -up from the store and select the best pick -up store for you.
Can I order at a address other than a billing address?
Yes you can. In the "Account" section, you can enter alternative addresses into the address book.
Can I change the shipping address after the order confirmation?
Contact Zion Customer Service as soon as possible by telephone (+358) 040 558 1064or by email info@zio.fi.
My order has not arrived, what do I do?
Contact Zion Customer Service as soon as possible by telephone (+358) 040 558 1064 or by email info@zio.fi.
My package was damaged by transport, what do I do?
If the product is damaged or lost during transport, you must immediately notify the post.
The package lacks products, what do I do?
Contact Zion Customer Service as soon as possible by telephone (+358) 040 558 1064 or by email info@zio.fi.
The product I ordered is defective, what do I do?
Contact Zion Customer Service as soon as possible by telephone (+358) 040 558 1064 or by email info@zio.fi.
Returns
I would like to exchange or return the product, what do I do?
Products ordered from the online store can be replaced or returned within 20 days of receipt of the order. The right of return applies only to unused and sales -eligible products in the original packaging. The product can be changed to another size or color. If you want to switch to another product, we kindly ask you to return the product you purchased and place a new order for the product you want. Deliver the product in the original packaging well packed in the post office, attach a refund form according to the return.
For domestic orders, you can switch to another product two (2) times free of charge, after which we charge five (5) euros / shipment. Product return is free.
Return address: ZIO / Customer return, return ID in Finnish mail is 615407, Aleksanterinkatu 15, 00100 Helsinki
How long does it take to compensate?
Posti sends a product return in the Economy class, which means that the return can take 7-14 business days. We will refund the price of the product to your account as soon as we have received and checked the products.
How do I know has my package arrived in Zio?
Recovered products arrive automatically by email.
Why has my return been denied?
The return may have been refused for two reasons:
- Returns have been made after a deadline (20 days) expired
- Returned products were not in a similar condition
For more information on the return, please contact Zion Customer Service by phone (+358) 040 558 1064 or by email info@zio.fi.
PRODUCTION
I'm looking for a product not found in your online store?
The selection of our online store may, in some respects, differ from the selection of our store. Missing product when searching, please contact Zion Customer Service by telephone (+358) 040 558 1064 or by email info@zio.fi.
Where can I get more information about the products?
On our site you will find information about the products. However, if something is left in the product, please contact Zion Customer Service by telephone (+358) 040 558 1064 or by email info@zio.fi.
CUSTOMER SERVICE
How do I contact your customer service?
You can call Zion's customer service by phone (+358) 040 558 1064 (Date (mpm) or by email info@zio.fi. Our telephone service replies Mon-Fri 10-19 and Saturdays from 10am to 5pm. Other times you reach us by email.
FAQ
My Account
How do I Create A New Client Account?
Creating A New Online Client Priest Profile Can Be Easily Done Through Our Website's Account Menu, Which Can Be Found on the Top-Right Corner of Any zio.fi Page. First, Click is "Account" Thhen "Register".
You will be prompted to enter your name and contact information, who be saved to make a future Orders easier for you. You Will Also Have the Option of Signing Up For Our Newsletter, Allowing You To Keep Up To date with the newest Arrivals and Latest Promotions.
After Creating A New Account, You Will Receive An Email with the Confirmation. Make Sure to Check Your Junk Email Box If You Do Not Receive This. That Way, You Won Miss Out on Any Important Updates in the Future.
What are the Benefits of Registenting A Client Account?
Registionaling an Account is zio.fi Will Make Future Purchases Easier for You. In Addition to Saving Your Delivery Details, You Will Be Able To View Your Favourited Items Via the Wishlist.
Your Online Account Will Have A Record of Past Purchases, and Give You the Option of Leaving A Product Review. You will Also be Able to View The Status of Current Purchases and Returns.
From Your Client Account, You Can Add, Remove Or Change Delivery Addresses, And Edit Your Contact Information. Your Zio Newsletter Subscription can be be managed from here as well.
How do i update my contact information on my account?
To Access Your Client Account, Click on "Account" Menu, THEN is "My Account", Which Can Be Found on the Top-Right Corner of the Website. If you are not already logged in, do so now.
On the My Account Dashboard, You Will Be Able to Change Your Information By Clicking on “Edit” Under Contact Information. Here, You Can Change The Name and Email on Your Account, and Have the Option of Changing Your Password.
Under Address Book, You Will Be Able to Add or Remove Delivery Addresses by Clicking on "Manage Addresses", and Change Your Default Shipping Address by Clicking on "Edit Address".
Is My Personal Information Shared With Third Parties?
Well. Any Information That A Customer Shares with Zio Will Never Be Shared To Any Third Party. Your Privacy Will Be Protected.
Newsletter
How do i sign up for the zio newsletter?
Signing up for our newsletter is a great way to stay up-to up-date with the latest trends, current promotions and exclusive invitations to customer-loyalty Events.
The Newsletter Subscription Box Can Be Found at the Bottom Right Corner of the Zio Website. To Sign Up, Simply Enter Your Email in The Box, and Click the Arrow to Submit Your Information.
You Can Also Sign Up for Our Newsletter When You Register for a New Client Account.
Upon Signing Up, You Will Receive A Confirmation of Subscription in Your Email. Keep an eye out for it. This is a way for you to check that our newsletter doesn's end up in the junk Mail Box on Accident.
How Do Cancel My Subscription to the Zio Newsletter?
We's SORRY TO See You Go, But Can Understand If You Want to Declutter Your Mailbox. Cancelling Your Subscription Can Easily Be Done by Clicking The “UNspubribe” Link Found at Bottom of EverySletter.
Alternatively, You Can Manage Your Subscription From the My Account Dashboard When You Log in on Our Website.
Shopping
Where Can I Find More Information About a Product?
WE TRY TO PROVIDE AS Much Information About An Item on Product Page. When Browsing Our Online Catalog, Click On The Item You Like To View More Photos of It and Read The Description. If you still have questions about the production, you can contact our Contomer Service Team by Phone at +358 40 558 1064 for International) or Email at info@zio.fi, and we Will Happily Answer Any Questions You Have.
What if the Product (or Size) I Want Is Out of Stock?
We Receive New Arrivals Regularly, So If You Looking to Buy A Specific Style, Just Email Us At info@zio.fi and we'll let you know if and/or when your item is back in stock!
I Cannot Find An Item On The Online Store That I Saw At One of Your Boutiques. How can i order it online?
Our Product Selection Can Differ from Store to Store, and does not always match our online catalog. IF you looking for a specific item, our custom service department can see if it is a open one of our other boutiques, or if we can have it shipped to you.
Our Customer Service Department Department Can Be Reached By TelePhone at +358 40 558 1064 for International) or Email at info@zio.fi.
Orders
How do I Place an Order?
When you find the production you like like Purchase, Make Sure You Select the Correct Size and Color Adding It To Your Shopping Cart. At this point, you can Continue Shopping and Add More Items to Your Basket, or Complete Your Purchase by Clicking On The Top-Right Corner and Thin on the Chaton on the Shopping Cart Icon.
How will I know that my order has been confirmed?
After checking out, you will recoive a confirmation via email. If you have an online Account with zio, you can log in and check the status of your order at any time.
Do I Need To Create A Customer Account to Make An Order Online?
Well. You do not need A Customer Account to Make a Purchase. However, it is a good idea to create one. That Way, You Can Always Log in and Be Updated On The Status of Your Order.
Can I Change or Cancel My Order?
If the Order Has Not Been Shipped Yet, PLEASE Contact Zio As Soon As Possible by calling+358 40 558 1064FORIFT) OR EMAILING info@zio.fi.
If the Order Has Already Bee Mailed, No Changes Can Be Made, But You May Be A Able To Exchange or Return Your Items After Receiving Them.
What i have Trouble Placing an Order?
If you Experience Problems Making an Order Online, You Can Contact Zio Directly by Phone AT +358 40 558 1064FORIFT) OR EMAILS info@zio.fi and we will help you place an order for the Items you want.
Payment
What Payment Methods are accepted is zio.fi?
Zio Accepts Most Debit and Credit Cards, Zio Gift Cards, Online Payment Systems, Installment Payment Services and Direct Bank Transfers.
Debit/Credit Cards Include Visa, Visa Electron, Mastercard and Business Eurocard. Banks Include Aktia, Danskebank, Handelsbanken, Nordea, LocalTapiola, Cooperative Bank, Pop Bank, S-Bank, Ålandsbanken, and Others. Instalm Payment Services Include Flexibility, Euroloan, and Bambora.
Our Shops Will Also Accept Payments by Cash.
PLEASE SEE OUR Terms and Conditions for More Information About Payment.
Will My Payment Information is zio.fi Be Protected?
Is Payment Secure on Your Website?
Our Website's Payment Processing Is Conducted by Paytrail Oyj in Cooperation with Banks and Financial Institutions. All Data Transmission and Financial Translations Are SSL-Encrypted, Ensureing Your Information Remains Confidential. Further Information About the Security of the Online Store's Payment Methods Can Be Found at the Following Link: Paytrail for Consumers.
Shipping and Delivery
What are the shipping fees?
Shipping Within Finland is free for orrs equivalent to or over € 100. Shipping is also free for any deliveries arranged for pick-up at one of our boutiques.
For orders under € 100 within finland, the shipping and handling fee is € 5- € 10.
International Shipping Costs Can Vary, Depending On The Country and Method of Delivery, But Start at € 0. You can see International Online Shipping Cost When You Are Making the Order in the Checkout Page
or
fEel Free to Contact Us at Phone at +358 40 558 1064 for or email at info@zio.fi For more information on the International Delivery Costs and Times.
When Will I Receive My Order?
We Will Ship Your Order As Soon As Possible Via Registed Mail. Delivery Within Finland Usualally Takes About 1-7 Business Days. International Deliveries May Take Longer.
You can check the status your shipmment online via the tracking number, who will be provided to you have been been mailed.
We Are Not Responsible for Any Delays Due to Weather or Postal Service.
Can I Pick Up My Order Directly From the Zio Store?
YES. You Can Choose to Pick Up Your Order at One of the Zio Stores. At checkout, Simply Select Which Zio Location is the Most Convenient for You.
For small orders, this is a great way to clay on shipping fees.
Do you ship to p.o. Boxes?
Unfortunately, We Do Not Ship to P.O. Boxes for Security Reasons.
Do you ship internationally?
YES. We Will Ship Internationally.
Can I Ship to a Different Address Than My Billing Address?
YES. You can ship to an alternative address elseor than your billing address. If you have an online Account with zio.fi, you can Manage Alternative Delivery Addresses from Your Account Dashboard.
Can I Change My Delivery Address After I Have Placed An Order?
If the Order Hasn't Bee Shipped Yet, Yes. PLEASE Call Our Customer Service Line at +358 40 558 1064 for International) or Email US AT info@zio.fi As Soon as Possible, and We Can Help You Change The Delivery Address.
Problems with Your Order
What if my order hasn in arrived?
If your order is supposed to be delivered with finland, Make Sure It has been Least Five Business Days Your Order Has Been Placed.
If it has been ben longer than Five Days, PLEASE CONTACT Our Customer Service Service Department by Phone at +358 40 558 1064or Email at info@zio.fi And we will update you on your order status.
For International Orders, Keep in Mind That Delivery May Take Longer Than Expicted Due to Customs.
What if the order was Damaged or Lost in Transport?
Unfortutuely, We Cannot Be Responsible for Damage or Loss on Behalf of the Postal Service. If your order was Damaged or Lost After IT HAS BEEN SHIPPED, You should Contact Your Local Post Office.
When will my order is missing items?
If you are missing Items from your order, please contact our Customer Service Department by Phone at +358 40 558 1064 for International) or Email at info@zio.fi And we will help you out.
When if the Product (s) i orrerated are faulty?
We Take Customer Satisfaction Seriously and Stand Behind The Quality of Our Products. So if there is a factory defect, you can be assured that we will do our best to resolve the problem.
PLEASE OUR RETURNS PAGE for More Information About Returns and Reclamations.
Returns
Can i Return or Exchange My Order?
Unused Merchandise in their original packaging, bought directly from our boutiques or orreded via the online store, Can be exchanged or returneed with the 18 days of Purchase. Returns After 18 Days Cannot Be Guarantaed.
You Can Exchange The Product for a Different Color or Size, or Return The Product and Purchase Something Else. We Allow Only Two Free Exchanges Per Order. After Two Exchanges, We Will Add A € 5 Surcharge to All Shipments.
Returns are free, and can be made at any of our shops, or by post. All Deliveries with Finland Will Include A Prepaid Return Label, Allowing You To Ship Your Order Back to Free. We will not Reimbursse Any Shipping Fees If The Customer Does Not Utilise Our Return Label.
Our Return Address IS:
Zio Customer Return
Return Code 615407
Aleksanterinkatu 15
00100
Helsinki, Finland
PLEASE OUR RETURNS PAGE for More Information About Returns and Reclamations.
When Will I Get My Refund?
If you make a return in the store, a refund will be assuesediatuely.
If you make a return by post, Keep in mind that they will be shipped back via economy post, and can take 7 to 14 Business Days to Arrive at our Warehouse.
If you are returning and claiming a factory defect, we will need to have the production assessed by our shoe specialist, which Can add a few days to the refund Timeline.
After We Receive and Accept Your Return, We Will Assess The Product for Any Damage, and Process The Refund Immediatue. This applies to Exchanges as Well.
Can My Return Be Denied?
Returns and Refunds Can Be Denied in Certain Circumstances. Returns Made After 18 Days of the Purchase Date, or Postmarked After 18 Days From the Order Delivery Late, Cannot Be Guarantaed a Refund.
We Will Not Accept Returns That Do Not Have Original Packaging.
We Will Also Not Accept Returns of Products That Have Bee Wow, Damaged or Are in An Unsaleable Condition, Provided That The Damage Is Not Due to a Factory Defect.
Customer Service
How Can I Contact Your Customer Service Department?
Our Customer Service Department is Re -ReuChable by TelePhone at +358 40 558 1064 (for International) or via via email at info@zio.fi.
Our Offices Are Open Monday Through Friday, 10am to 7pm, and Saturdays 10am to 5pm. We Are Also Closed on Certain Holidays. To Speak to One of Our Representatives Directly, please contact US During These Hours. At all other Times, Don't Hesitate to Send Us An Email.
